Terms & Conditions

1. Introduction

Welcome to 15 OÜ. These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with 15 OÜ (registration number: 12271945) ("us", "we", or "our") regarding your use of our website and services.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access our services.

2. Definitions

• Company: 15 OÜ, registered in Estonia with registration number 12271945
• Services: Computational infrastructure services, data hosting, cloud computing, and related IT services
• Website: Our website and any related applications or platforms
• User/Client: Any individual or entity using our services
• Agreement: The contract between the Company and the Client for services

3. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use our services.

4. Description of Services

15 OÜ provides computational infrastructure services including but not limited to:

• Data center hosting and colocation
• Cloud computing platforms and services
• Managed IT services
• Network infrastructure solutions
• Data backup and recovery services
• Cybersecurity solutions
• Consulting and support services

5. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible. We aim for:

• 99.9% uptime for critical infrastructure services
• 24/7 monitoring of all systems
• Rapid response to service disruptions
• Regular maintenance and updates

6. User Obligations

As a user of our services, you agree to:

• Provide accurate and complete information
• Use services only for lawful purposes
• Comply with all applicable laws and regulations
• Respect the security and integrity of our systems
• Not attempt unauthorized access to any systems
• Report security vulnerabilities responsibly
• Pay all fees on time as agreed

7. Prohibited Uses

You may not use our services for:

• Illegal activities or violation of any laws
• Transmitting harmful or malicious code
• Spamming or unsolicited communications
• Infringing intellectual property rights
• Distributing inappropriate or offensive content
• Compromising system security or availability
• Any activity that could harm our reputation

8. Payment Terms

8.1 Fees and Billing

Service fees are outlined in individual service agreements. Unless otherwise specified:

• Fees are payable in advance
• Payment terms are typically 30 days from invoice date
• Late payments may incur additional charges
• All fees are exclusive of applicable taxes

8.2 Refund Policy

Refunds are considered on a case-by-case basis and depend on the specific service agreement and circumstances involved.

9. Data Protection and Privacy

We are committed to protecting your data and privacy. Our data handling practices are detailed in our Privacy Policy. Key points include:

• Compliance with GDPR and applicable data protection laws
• Secure data storage and transmission
• Regular security audits and updates
• Transparent data handling practices
• Respect for user privacy rights

10. Intellectual Property

All content, features, and functionality of our services are owned by 15 OÜ or our licensors and are protected by intellectual property laws. You may not:

• Copy, modify, or distribute our proprietary materials
• Reverse engineer our software or systems
• Use our trademarks without permission
• Create derivative works based on our content

11. Service Level Agreements (SLAs)

Specific SLAs are outlined in individual service contracts. General commitments include:

• Target uptime percentages for each service tier
• Response time commitments for support requests
• Performance benchmarks and monitoring
• Escalation procedures for service issues
• Remedies for SLA breaches

12. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the fees paid for the specific service
• We are not liable for indirect, consequential, or punitive damages
• We do not guarantee uninterrupted or error-free service
• Users are responsible for their own data backup and security
• Force majeure events are excluded from liability

13. Indemnification

You agree to indemnify and hold harmless 15 OÜ from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Any content or data you provide

14. Termination

Either party may terminate service agreements subject to the terms specified in individual contracts. We reserve the right to suspend or terminate services immediately for:

• Violation of these Terms
• Non-payment of fees
• Illegal or harmful activities
• Security threats to our systems

15. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Government actions or regulations
• Network or infrastructure failures
• Labor disputes
• Other unforeseeable events

16. Governing Law

These Terms are governed by and construed in accordance with the laws of Estonia. Any disputes shall be resolved in the competent courts of Estonia.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new Terms.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

19. Contact Information

For questions about these Terms, please contact us:

20. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and 15 OÜ regarding the use of our services.